Trade-in

att-reward

Recycle your phone, tablet, or netbook and get an AT&T Promotion Card good towards the purchase of products and services or donate the value to Cell Phones for Soldiers.

See terms and conditions below

It Only Takes a Few Easy Steps to Trade-in a Device

DETERMINE DEVICE VALUE

Bring your phone into any InTouch store and we will assess condition for instant credit trade-in quote.

RECEIVE CREDIT

That’s all there is to it, you receive instant in-store credit. Spend it now or later it’s your choice.

Trade-in your Old Device

Value is determined by make, model, and condition. All devices – regardless of manufacturer, carrier, or date purchased – are considered.

No Fees – Shipping and Postage are FREE!

That’s right, the AT&T Trade-in Program has no hidden fees and no additional costs to you. Plus, we pay all shipping costs.

We’re Here to Help

TRADE-IN STATUS

Most trade-in transactions take about 4 weeks to complete.
Check Status

Frequently Asked Questions

Can I trade in my device(s) at an AT&T Store?

Yes, you can trade-in your device(s) that you no longer need and use the instant in-store reward towards a new device, product, or service at all of our InTouch stores

How do I erase all the data from my cell phone?

Most cell phone models allow you to erase all the data and reset it to the factory settings. Refer to your owner’s manual or the manufacturer’s website for instructions. Also, make sure to remove any user locks from your cell phone or set the password to 0000.

Do I need to cancel my service or deactivate my cell phone?

You must deactivate all services to your device. AT&T, its vendors, and suppliers are not responsible for previous or subsequent charges accrued before, during, or after you trade-in your device. If you incur any charges, it is your responsibility to pay those charges.

How do I find my cell phone’s IMEI/ESN number?

Most cell phones have the IMEI or ESN number located on a sticker underneath the battery. If your cell phone is GSM (most AT&T and T-Mobile phones) you can also press the following keys one by one: *#06# (star, pound, zero, six, pound). As you press the last #, your phone’s IMEI number will appear on screen.

How can I tell if my cell phone has been water damaged?

Most cell phones have a water damage indicator underneath the battery. If this red dot that has “bled” beneath your battery it is an indication that it has come in contact with moisture or water.

Who pays for shipping?

We do! Once you have determined the trade-in value of your device and accepted the credit offer, print out the supplied prepaid USPS mailing label. There is NO cost for you to send your device.

What do you do with my old wireless device?

If your device is in working condition or can be repaired, we make sure it goes to a place where it can be reused. If it is broken beyond repair, we recycle it using the most environmentally friendly methods currently available.

Do you keep my information safe and private?

We will never sell or give your information to third parties. Please see our Privacy Policy for more details.

Do you accept broken or damaged devices?

Some broken or damaged devices still have enough value for us to pay you for them. If not, we will gladly accept them for recycling.

What if my device isn’t listed?

Please send an email to support@att.tradein-program.com. Make sure to include the device manufacturer and model. We will add it to our system and notify you by email when it has been added so you can trade it in.

Can I get my device back once I send it in for a trade-in?

Unfortunately, once you send it to us, we are unable to send it back to you.

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